At Alskar®, we take pride in providing high-quality personalized gifts with exceptional service. Our Purchase Protection Program ensures a smooth and worry-free shopping experience for our valued customers.

What’s Covered?

1. Order Accuracy Guarantee

We ensure that your personalized gift matches the details you provided.
If there’s an error due to our mistake (wrong engraving, design, or personalization), we will provide a free replacement or full refund.

2. Quality Assurance

We use high-quality materials and advanced printing/engraving technology to craft your gifts. If your product arrives damaged or with manufacturing defects, we will replace it at no additional cost.

3. Safe & Secure Delivery

• Orders are packed securely to prevent damage during transit.
• If your order is lost or damaged during shipping, we will resend a replacement at no extra charge.
• For all deliveries, we offer tracking updates to ensure timely arrival.

4. Customer Satisfaction Guarantee

If you're not satisfied with your order, reach out to us within 7 days of receiving it, and we'll work with you to find a solution, whether it’s a replacement, correction, or partial refund (depending on the situation).

5. Hassle-Free Support

Our friendly customer support team is always ready to assist you. Contact us via:
📧 Email: he**@al****.co
📞 WhatsApp: +65 88936818

What’s Not Covered?

• Errors made by customers during order submission (e.g., incorrect personalization details).
• Normal wear and tear or misuse of the product.
• Refunds for customized products due to change of mind.

We’re committed to making your experience with Alskar® as smooth and delightful as possible.
Thank you for choosing us for your personalized gifts!