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Frequently Asked Questions

WHAT ARE THE ESTIMATED PROCESSING AND DELIVERY TIME?

Currently we have 4 warehouses across the globe; Singapore, United States, Hong Kong and Malaysia. Once we receive your order, we will ship out within 3 working days.

Important: For custom necklaces, due to the complexity of the process, we need 3 weeks of processing time and will be sent out from either our Singapore, Hong Kong or United States (by USPS) warehouse.

DO I NEED TO CREATE AN ACCOUNT TO ORDER?

No, you can do this when at the checkout page if you wish or check out as a guest.

WHAT IF MY ORDER WAS DAMAGED?

For fragile items, we use bubble wraps and corrugated cards to minimize the damage as little as possible. In an unlikely event that you item arrives damaged and not usable, please email us with a snapshot of the product and order number to [email protected] or drop us an email within 48 hours once you received the item. We will arrange a replacement for you.

WHAT IF I RECEIVE AN INCORRECT OR MISSING ITEM?

We take extra care in packing your orders and apologize in advance for any inconvenience caused when incorrect items are shipped to you.

Please contact us and we will arrange for the correct item to be sent out to you as soon as possible.

DO YOU SHIP INTERNATIONALLY AND HOW LONG DOES IT TAKE?

Yes, we do! We offer Economy Worldwide Shipping options so you don’t have to pay hefty amount for your shipping fee.

Depending on your location, we will send out your orders from our nearest warehouse. Generally the delivery will takes around 2 – 3 weeks for International orders.

WHAT PAYMENT MODES ARE ACCEPTED AT älskar®?

The listed payment methods are available for making purchases through älskar®.

1. Credit Card - AMEX, VISA, Mastercard, DINERS, UnionPay (powered by Stripe)
2. PayPal
3. Google Pay
4. Apple Pay
5. GrapPay
6. Afterpay (Only available for Australia, Canada, New Zealand, United Kingdom, United States)
7. WeChat

WHY WON'T MY PAYMENT WITH PAYPAL/CREDIT CARD GO THROUGH?

If you experience a complication during the checkout process, there are some simple steps to take (depending on the nature of the issue) that may help to resolve the complication.

You may refer to this guide on PayPal.

HOW TO TRACKY MY ORDER?

After you have successfully placed your order, please allow 1- 3 working days for us to process your items before sending it out.

Delivery tracking number will then SMS and Email to your inbox.

You may track the latest delivery status in this Order Tracking page.

CAN I DROP BY FOR SELF COLLECTION?

Unfortunately, we are only selling online and our current office in Peck Seah Street, Singapore is mainly for administrative purposes. Hence, we do not offer any self-collect option at the moment.

However, you may contact our support team so we can arrange to expedite your order processing time.

I NEED MY ORDER URGENTLY, HOW CAN YOU HELP?

For urgent orders in Singapore, we can upgrade it to Express Next day delivery.
Please contact our support for this matter.

1. Express Next Day Delivery Fee = $20
2. Cut Off Time: Singapore 6 pm
3. Only available in Singapore address

**NOTE: Some products will not be available for this service due to the complexity of the process.

IS THERE ANY SPECIAL DISCOUNT FOR BULK ORDERS?

Yes, there is! For bulk orders amount $100 and above, we do provide a 10% discount and Free Delivery.

Please apply coupon code 8678VBULK during your checkout process.

*NOTE: Please note that ALL Free Shipping coupon code is only available for Singapore address.

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You may reach us via Email or Whatsapp using the button below.
We will get back to you as soon as possible.
Thank you!
The people of alskar are just as diverse and unique as our products. Everything we do is an expression of love.
Copyright © 2022 by Alskar®
Singapore
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