1. First, you may try out all the various fonts provided for that particular item, if applicable.
2. Choose the product and design options to personalise your own design (example product size, colour and your personalised font style and font colour.)
3. Finally, enter name or text in the “personalisation box”.
4. Next, proceed to add to card and checkout.
5. Once payment is confirmed, your order will be arranged for processing within 1 – 2 working days.
We work around the clock to ensure you receive your order as soon as possible. We make it a priority to have quick turnaround times for all orders.
Typically, we process all orders within 1-3 business days, except bulk orders or custom necklaces that may require longer processing time. During gift season like Christmas, the processing time will be slightly delayed (3 – 5 working days).
If you in need a fast turnaround time or would like more information about our processing times, feel free to live chat with us, and we will be happy to answer any questions you might have!
Once an order has been successfully placed, it cannot be amended in our system. Please contact Customer Relations via Live Chat or email. We would assist you to waive off the additional shipping fee.
If you need a package delivered urgently, please contact our support so we can try to sort it out the earliest delivery date for you.
Alskar® accepts the following forms of payment for online purchases
Visa
Mastercard
American express
Credit Cards
When paying with credit card, please fill in the required credit card details including the security code (CVC2/CVV2).
PayPal
Your credit card will only be debited once your order has been confirmed.
If your payment is declined, please contact your bank or financial institution for assistance.
We understand that sometimes things don’t work out as planned. We’re committed to providing you the best shopping experience possible!
We offer a 1-to-1 exchange for damaged and defective products that you may have received from us. If something happens in shipping or is wrong with your product, please contact us within 7 days upon receiving of the product so we can fix it!
We work hard to process your order quickly and efficiently to get your purchases out for delivery as soon as possible.
Cancelation is no longer possible once we have processed your order. This is mainly due to the nature of our products involving personalisation works.
All your purchases come with Complimentary Greeting Card.
Feel free to add it to your shopping cart with your message, 100% Free. – Complimentary Greeting Card
All parcels will be delivered with trackable postage. Please check the shipping confirmation email/SMS to track your parcel.
If the tracking shows that your parcel has been delivered, please check if someone else at your address has accepted it, alternatively your parcel may have been left with a neighbour.
Otherwise, please look for a notification of attempted delivery, you may find it in your letter box.
In case you cannot locate your parcel, please contact customer relations, please have your order number and tracking number to hand.
The details provided to Alskar® will not be forwarded to any third parties under any circumstances.
Alskar.co online store uses cookies to tailor its products and services. This enables the Online Shop to recognize your browser and to offer you a more personalised experience.
Cookies can be deactivated/erased at any time in your browser.
You can reach us easily using the channels listed below.
We will get back to you as soon as we read your message.
Live chat with us. (The Blue small icon at the corner)
Support Email: help@alskar.co
Whatsapp us at +6588936818
We are based in Singapore!
