1. First, you may try out all the various fonts provided for that particular item, if applicable.
2. Choose the product and design options to personalise your own design (example product size, colour and your personalised font style and font colour.)
3. Finally, enter name or text in the “personalisation box”.
4. Next, proceed to add to card and checkout.
5. Once payment is confirmed, your order will be arranged for processing within 1 – 2 working days.
HOW LONG IS YOUR PROCESSING TIME?
We work around the clock to ensure you receive your order as soon as possible. We make it a priority to have quick turnaround times for all orders.
Typically, we process all orders within 1-3 business days, except bulk orders or custom necklaces that may require longer processing time. During gift season like Christmas, the processing time will be slightly delayed (3 – 5 working days).
If you in need a fast turnaround time or would like more information about our processing times, feel free to live chat with us, and we will be happy to answer any questions you might have!
CAN I ADD ITEMS TO MY ORDER?
Once an order has been successfully placed, it cannot be amended in our system. Please contact Customer Relations via Live Chat or email. We would assist you to waive off the additional shipping fee.
If you need a package delivered urgently, please contact our support so we can try to sort it out the earliest delivery date for you.
WHAT PAYMENT METHODS CAN I USE?
Alskar® accepts the following forms of payment for online purchases
Visa Mastercard American express
Credit Cards When paying with credit card, please fill in the required credit card details including the security code (CVC2/CVV2).
Your credit card will only be debited once your order has been confirmed. If your payment is declined, please contact your bank or financial institution for assistance.
WHAT IS YOUR RETURN POLICY?
We understand that sometimes things don’t work out as planned. We’re committed to providing you the best shopping experience possible!
We offer a 1-to-1 exchange for damaged and defective products that you may have received from us. If something happens in shipping or is wrong with your product, please contact us within 7 days upon receiving of the product so we can fix it!
CAN I CANCEL MY ORDER?
We work hard to process your order quickly and efficiently to get your purchases out for delivery as soon as possible.
Cancelation is no longer possible once we have processed your order. This is mainly due to the nature of our products involving personalisation works.
ADD A GREETING CARD
All your purchases come with Complimentary Greeting Card.
Feel free to add it to your shopping cart with your message, 100% Free. – Complimentary Greeting Card
WHERE IS MY PARCEL?
All parcels will be delivered with trackable postage. Please check the shipping confirmation email/SMS to track your parcel.
If the tracking shows that your parcel has been delivered, please check if someone else at your address has accepted it, alternatively your parcel may have been left with a neighbour.
Otherwise, please look for a notification of attempted delivery, you may find it in your letter box.
In case you cannot locate your parcel, please contact customer relations, please have your order number and tracking number to hand.
IS YOUR ONLINE SHOP SECURE?
The details provided to Alskar® will not be forwarded to any third parties under any circumstances.
Cookies can be deactivated/erased at any time in your browser.
HOW TO REACH OUR SUPPORT?
You can reach us easily using the channels listed below. We will get back to you as soon as we read your message.
Live chat with us. (The Blue small icon at the corner) Support Email: [email protected] Whatsapp us at +6588936818
see why our customers love us
the bracelet was very nice and worth the price, didnt expect it to come in such a nice velvet box and packaging too! wld highly recommend this item!
27th June 2021
Got it as a gift for a friend. Came packed so prettily. Fast delivery and customer service was relly gd. Relly hope she likes it. Will get one for myself soon.
9th March 2021
Very responsible and friendly seller. Almost immediate response to confirm the printing details after placing the order. Fast delivery. Printing is beautiful and good material. Thanks so much.
5th May 2021
Just ordered 6 bags for bridesmaid gifts 2 days ago! Came super early and unexpectedly fast. Support was so prompt at replying too! Great service and product is good quality! Thank you!!
24th June 2021
Super satisfied with this tumbler. Fast response and kind enough to entertain my queries. Thank you!!
17th February 2021
So pretty! Received it within 2-3 days of ordering. Super fast service considering its customised.
2nd June 2021
The people of alskar are just as diverse and unique as our products. Everything we do is an expression of love.